The National System is a three-phase total quality program that ensures our clients always receive the highest level of service from every National Security employee. The program utilizes a systematic and disciplined approach to hiring, training, supervision and management.
Recruitment and Hiring
Our approach to recruitment and hiring includes a comprehensive background investigation, an intensive interview process, drug testing, an evaluation of writing skills and assessment of professionalism and customer service skills. This comprehensive approach enables National Security to hire the most qualified candidates while reducing turnover.
Training
We believe that National Security’s “National Training Institute” provides the highest level of meaningful training in the industry. Employees are exposed to a training format that is live, interactive, and demonstrative. Training is conducted at various levels and stages during the
course of employment. Training programs include but are not limited to:
- Security Officer Basic Training Program
- Advanced Training
- On-site Training
- Professional Development Training
- Refresher and Remedial Training
- Specialized Training (CPR, First Aid, Crisis Intervention, etc…)
- Proficiency Testing
Each facet of training serves to promote employee awareness and development in such areas as customer service, report writing, legal issues, and much more. This ongoing training improves overall performance and communications with clients while promoting a high quality of service.
Supervision and Account Management
Our Supervisory and Management Team utilizes a comprehensive approach to delivering security services, bolstered by a system of checks and balances. This approach results in continual improvements for all administrative and operational functions. Our rigorous supervision and account management process improves our operations and the quality of our service on a daily basis. The collective results of these improvements support our partnership philosophy and promote innovative and proactive management on behalf of our clients.